Legal

Privacy Policy

Last updated: 27 July 2026

1. Introduction

At Saroxai.com ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we handle personal information when you use our software and iOS apps — Saroxai Property Hub (for landlords and letting agents) and Saroxai Clerk (for professional inventory clerks) — together with any related web services (collectively, the "Service"). The Service helps landlords, agents, property owners, and inventory clerks manage property inventories, track certificates, mortgages, invoices, leases, tenants and owners, and generate check-in and check-out reports to share with clients, owners and tenants.

We prioritize data protection, particularly under the General Data Protection Regulation (GDPR). All user-generated content and property-related data is stored in the main user's iCloud account. We do not store, access, or process this data on our servers — only you can. When you want to share something, you send a finished report (as a PDF or backup), or invite an owner or tenant to sign via a secure link; you never give others live access to your iCloud data. Due to Apple's security protocols, our company has no access to this data, ensuring high security and compliance.

This policy applies to all users of the Service. If you are under 18, you must not use the Service unless you have parental or guardian consent. Please review this policy alongside any other notices we provide. If you do not agree, please refrain from using the Service.

2. Information We Collect

We collect minimal personal data to provide and improve the Service, including:

Identity and Contact Data: Your name and email address, provided when you create an account, subscribe or contact us. (Apple handles App Store billing, so we don't collect your card details or billing address.)
Account and Usage Data: Login credentials, subscription details, preferences, and interaction logs (e.g., app usage timestamps).
Technical Data: Device information, IP address, browser type, and operating system for compatibility and security.
Marketing and Feedback Data: Survey responses, communication preferences, and optional feedback.
Payment Data: App Store subscriptions are processed by Apple. Apple handles the payment; we never receive or store your card details and only see your subscription status.

We do not collect sensitive data (e.g., health, racial, or biometric information). Property-related data (e.g., tenant details, inventories) is stored solely in your own iCloud account and is not collected by us.

3. How We Collect Personal Data

We collect data:

Directly from You: When you sign up, update your profile, contact support, or subscribe to updates. This includes the name, email address and message you submit through the contact and early-access forms on our website, which are sent to us by email.
Automatically via the Service: Through app analytics, cookies (on our website), or usage tracking for performance monitoring.
From Apple: subscription and transaction status through the App Store, and iCloud-linked authentication.

Cookies and analytics on our website. We use Google Analytics with Google Consent Mode to understand how our website is used. Analytics cookies are set only if you accept them on our cookie banner; if you reject or ignore the banner, no analytics cookies are set and Google Analytics runs in a cookieless, aggregated mode only. We store your choice for 180 days so we do not have to ask again. This measures how this website is used (how people find and browse saroxai.com) and nothing more — it is completely separate from the apps and has no access whatsoever to the property data you keep in your iCloud (properties, inventories, invoices, certificates, tenants, photos and reports), which we can never see. Full detail is in our Cookie Policy.

Country check. When you open our website, your IP address is sent to ipinfo.io so we can determine which country you are browsing from, because the Service is currently offered in selected countries only. We use this solely to decide which version of the site to show you; we do not store the result or use it to identify you. Our legal basis is our legitimate interest in offering the Service only where we are able to support it. If this check cannot be completed, we simply show you the site.

No iCloud-stored data is collected.

4. Purposes and Legal Bases for Processing

We process data based on:

Contract Performance: To manage accounts, enable features (e.g., report generation, sharing), and ensure access.
Legal Obligations: For billing, support, and compliance (e.g., tax records).
Legitimate Interests: To analyze usage for app improvements and troubleshooting.
Consent: For marketing updates, with easy opt-out options.
Compliance: To meet legal requirements (e.g., GDPR requests).

Since property data is stored in your iCloud, we only process account-related data, minimizing risks.

5. Sharing Personal Data

We share limited data only when necessary:

Service Providers: With our IT and infrastructure hosts (e.g., Google Firebase), Apple for App Store subscriptions, website analytics (Google Analytics, based in the U.S.), and ipinfo.io for the country check described in section 3.
Business Partners: In mergers or acquisitions, with safeguards.
Legal Requirements: To authorities for audits or disputes.
Apple Ecosystem: For authentication and storage; we do not share iCloud data.

We do not sell data. Recipients are bound by confidentiality and data protection agreements.

6. International Data Transfers

Some service providers (e.g., U.S.-based analytics) process data outside the UK/EU. In such cases, we ensure safeguards through GDPR-approved Standard Contractual Clauses (SCCs) or equivalent protections. iCloud data remains protected by Apple's global standards.

7. Data Retention

Your property data — inventories, photos, reports and everything you create in the apps — lives in your own private iCloud. We never hold it, so we can’t retain it or delete it on your behalf; it stays fully under your control at all times, and you can delete it whenever you wish.

The only information we keep is the minimal account and billing detail needed to run your subscription (for example your name, email and subscription status), together with your marketing preferences. We keep this while your account is active, and delete it when you close your account — except where the law requires us to keep certain records for longer, such as financial and transaction records, which UK tax and accounting rules generally require to be kept for around six years. You can ask us to delete your account information at any time, and we will do so subject to those legal requirements.

8. Data Security

We use encryption, access controls, and audits. iCloud leverages Apple's end-to-end encryption. No system is infallible; notify us of suspected breaches.

9. Your Rights

Under GDPR, you can:

Access, correct, or delete your data.
Object to or restrict processing.
Withdraw consent or request data portability.
Lodge complaints (e.g., with the ICO in the UK).

10. Policy Updates

Updates are posted here with the date shown above. If we make significant changes (e.g., to data use or user rights), we will notify you via email or in-app messages.

11. Contact Us

If you have any privacy concerns or wish to exercise your rights, contact us at:

Saroxai Limited
71–75 Shelton Street
Covent Garden
London WC2H 9JB
privacy@saroxai.com